SAP Cloud 4 Customers Online Training

SAP C4C Course Details :

INTRODUCTION C4C TO

  • System Landscape Tenant Landscape

ADMINISTRATION

  • Log in with Initial User ID
  • Create Service Agent
  • Authorization to service agent
  • Lock initial User ID &Pwd

PROJECT SCOPE

  • Scoping
  • Questionnaire

ORGANIZATIONAL MANAGEMENT

  • Define Job definitions
  • Create Employee
  • Create Org Structure
  • Assign employee to org structure
  • Define Division
  • Define Distribution Channel

ACCOUNT MANAGEMENT

  • Fine Tuning Activities of Account
  • Fine Tuning Activities of Contact
  • Fine Tuning fo General Business Partner
  • Duplicate Check of Business Partners in scoping and fine tuning

PRODUCTS

  • Product Categories
  • Material Number Ranges

PRICING

       Base Price List

  • Discount List
  • Integration of Pricing with ECC/CRM

INCIDENT MANAGEMENT

  • Create incident
  • Follow incident

MARKETING

  • Marketing Lead
  • Marketing Lead fine tuning
  • Target Group
  • Campaign
  • Marketing Permissions

SERVICE

  • Service Ticket
  • Service Level Agreements
  • Service Categories
  • Registered Products
  • Warranties
  • Installed Base
  • Contract Templates
  • Contracts
  • Maintenance plans

INTEGRATION

  • Communication System
  • Communication Arrangement
  • Code List Mapping
  • ID Mapping for Integration
  • Initial Load
  • Monitoring
  • Middleware Connectivity in ECC
  • Ports in ECC
  • Partner Profile
  • ALE Distribution Model

UI CONFIGURATION

  • Hide Field
  • Make Field Visible
  • Create New Field
  • Mashup

MOBILE INTEGRATION OUTLOOK INTEGRATION APPROVALS WORKFLOWS/ACTIONS

BUSINESS ROLES & AUTHORIZATIONS

  • Create Business Role
  • Assign user’s to business role
  • Provide access to work centers
  • Restrict/Provide access to user’s based on fields

MIGRATION TEMPLATES GO LIVE ACTIVITIES

REPORTS

  • Creation of Data Sources
  • Creation of Reports
  • Designing of Reports

Report assignment to Users

C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW

  • Feed
  • Shelf
  • Tag
  • Library
  • Follow

SALES

  • Product List (Product Proposal)
  • Opportunity
  • Quotation
  • Sales Order
  • Explain integration scenarios
  • Territory Management

CERTIFICATION  DETAILS:

C_C4C10_2015

SAP C4C Application Certification Practice Exam

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